At Ecudoctor, our policies are designed to ensure transparency, quality, and customer satisfaction.

General Policies

1. Appointments:
   • Services are provided by appointment to ensure dedicated time for each customer.
   • Please arrive on time. Late arrivals may result in rescheduling or a reduced service period.
2. Cancellations:
   • We require at least 8 hours/days notice for cancellations or rescheduling.
   • Failure to notify may result in a cancellation fee.
3. Payments:
   • Payments are due upon service completion.
   • We accept [list accepted payment methods, e.g., cash, credit/debit cards, digital wallets].

Service Policies

1. Quality Assurance:
   • Our technicians are trained to deliver high-quality services. If any issues arise, please notify us within [X days] of service completion.
2. Vehicle Condition:
   • Customers must disclose any pre-existing damage or concerns before services begin.
   • We are not liable for undisclosed issues or damages unrelated to our services.
3. Warranty:
   • Specific services (e.g., ceramic coating or protection film) may include a warranty. Details and terms will be provided during your service consultation.
4. Customer Property:
   • Please remove all personal belongings from your vehicle before service.
   • We are not responsible for lost or damaged items left in the vehicle.

Environmental Responsibility

1. Eco-Friendly Practices:
   • We use environmentally friendly products and processes whenever possible.
   • Waste and water are managed responsibly to minimize our environmental impact.

Health & Safety

1. Cleanliness:
   • Our facilities and equipment are regularly cleaned and sanitized.
   • Staff members adhere to strict hygiene and safety protocols.
2. Customer Safety:
   • Please follow all posted safety guidelines while on our premises.
   • Children and pets must remain in designated waiting areas for their safety.

Dispute Resolution

1. Customer Concerns:
   • We strive for 100% customer satisfaction. If you are unhappy with a service, please contact us within 5 days.
   • Disputes will be handled professionally and fairly to reach a resolution.

By choosing Ecudoctor, you agree to these policies. Thank you for trusting us with your vehicle care and customization needs!